Renewal/Additional Gold Support Plan. Provides one year of Gold Support for E-Prime products. One year begins on date of delivery. Delivery is via e-mail. Software product activation codes and similar products delivered via e-mail are non-returnable and non-refundable.
Gold Support Plan Includes:
- Access to Knowledge Base, Samples, User Forum
- Bug Fixes and Service Packs
- Minor Updates
- Five Support Accounts
- Support Access via Web, Email, Facebook, Twitter
- Three Phone Support Incidents
- Response Time Guaranteed
- Live Chat with Technical Consultant
- Remote Access
- Free Seat for all E-Prime Webinars
Gold Support Plan
Posted by Male on Mar 16th 2017
I was new to E-prime and was struggling with the setup of the event triggers. Thanks to the Gold Support Plan I had, I received tremendous timely help that spared me a lot of time and effort. I unreservedly recommend this plan to anyone who wishes to hit the ground running with E-Prime.
Crash Problem Solved
Posted by Thomas E. Malloy, Ph.D. on Jul 4th 2016
EPrime was crashing regularly in my lab and my students were frustrated. I purchased gold support and get recommendations on the fix. Our IT did the work and the lab is now running smoothly.